tartan bunker

A friend spent three days trying to get a sign of life from Thames Water, using two phones and email. Like to imagine TW were out mending leaks. Who’s kidding who? Perhaps someone got the spelling wrong and they’d decamped to allotments in Wales. On the third day, a call came from someone promoting himself as Tim’s Water. Oh hum, my friend hadn’t heard of this takeover but lives in hope Tim can do a better job.

Don’t get me started on BT - on their call centres, bucketloads of meaningless or misleading paperwork, their lengthy answering process which require you give a large proportion of your time, patience and life blood. There are remarkably nice people when you get through but alas, they’re restricted in their ability to effect change in what’s been established by those out-of-touch managers on the 98^th floor who should be forced to spend reality time ringing in to BT, TW and just about most any other ‘service’ to experience how the rest of us suffer at their hands.